In the case of call centre agents, these techniques can include warm up exercises prior to commencing the job, teaching good posture to prevent strain of the voice, determination of comfortable pitch and loudness volume as well as how to alternate pitch instead of increasing loudness to emphasize a point
Read MoreWith my actors, we often work on their scripts, preparing them for a role they already have. Or, we work on material for upcoming auditions focusing on vowels, consonants, and intonation. As we know, vowels differences between regions comprise a large part of the accent challenge.
Read MoreNow in my thirties, even as my attention span recovers, bad social habits remain which have to be unlearned. Only recently did I realize that I tended to cut people off mid-sentence in conversation.
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