social skills

Ways to Practice your New Skills

Ways to Practice your New Skills

Now that you’ve spent time and money addressing your speech, language, or voice goals, you may be looking for ways in which you can practice your goals. Practicing can happen in a variety of ways – the more diverse you make your practice, the better.  Feel free to use these strategies as you generalize your goals.

What You Can Say to Become a Good Listener

What You Can Say to Become a Good Listener

Validation is a critical listening skill that many of us are never taught. It can help us improve not only friendships and romantic relationships, but also relationships that are fraught with conflict.

The Power of Positive Words

The Power of Positive Words

Working in a customer service role may not be easy, but many of us find that we need to interact with customers, clients, guests, or visitors, to our business on a daily basis. So how do we ensure that we make the best impression possible and that each interaction results in an excellent customer service experience? Here are some words that those of us in customer service roles can use to portray a positive attitude to our clients.

Refining the Art of Small Talk

Refining the Art of Small Talk

Small talk is used to fill the uncomfortable and even unbearable silence we feel amidst others. We may not delight in it but most of us tolerate engaging in small talk as a part of socializing, mostly with strangers or acquaintances. One of our Speech Language Pathologists gives advice on how to become better at small talk.