social skills

The Power of Positive Words

The Power of Positive Words

Working in a customer service role may not be easy, but many of us find that we need to interact with customers, clients, guests, or visitors, to our business on a daily basis. So how do we ensure that we make the best impression possible and that each interaction results in an excellent customer service experience? Here are some words that those of us in customer service roles can use to portray a positive attitude to our clients.

Refining the Art of Small Talk

Refining the Art of Small Talk

Small talk is used to fill the uncomfortable and even unbearable silence we feel amidst others. We may not delight in it but most of us tolerate engaging in small talk as a part of socializing, mostly with strangers or acquaintances. One of our Speech Language Pathologists gives advice on how to become better at small talk.

What Makes “R” So Difficult, and How Can I Change It?

What Makes “R” So Difficult, and How Can I Change It?

There are many sounds in English, but people often have trouble with R. What makes this sound harder for some people to pronounce, even into adulthood?

How to Keep It Simple and Concise

How to Keep It Simple and Concise

Sometimes we find that we say too much by using too many words. Here is a great way to be concise and keep it simple.