Validation is a critical listening skill that many of us are never taught. It can help us improve not only friendships and romantic relationships, but also relationships that are fraught with conflict.
Working in a customer service role may not be easy, but many of us find that we need to interact with customers, clients, guests, or visitors, to our business on a daily basis. So how do we ensure that we make the best impression possible and that each interaction results in an excellent customer service experience? Here are some words that those of us in customer service roles can use to portray a positive attitude to our clients.
T is often a difficult sound to grasp for non-native speakers of English, and it isn’t because the sound is hard to pronounce. Instead, it is because what we think of as the “T sound” is actually composed of several different sounds, and pronouncing the T correctly requires an understanding of the rules surrounding which version to use in a given word.
Small talk is used to fill the uncomfortable and even unbearable silence we feel amidst others. We may not delight in it but most of us tolerate engaging in small talk as a part of socializing, mostly with strangers or acquaintances. One of our Speech Language Pathologists gives advice on how to become better at small talk.