discussion

The 2019 OSLA Voice Symposium

The 2019 OSLA Voice Symposium

On Friday, June 7th, the Well Said team attended the 2019 Ontario Association of Speech-Language Pathologists and Audiologist’s Voice Symposium. Here are some highlights from the conference:

The Power of Positive Words

The Power of Positive Words

Working in a customer service role may not be easy, but many of us find that we need to interact with customers, clients, guests, or visitors, to our business on a daily basis. So how do we ensure that we make the best impression possible and that each interaction results in an excellent customer service experience? Here are some words that those of us in customer service roles can use to portray a positive attitude to our clients.

The Many Faces of T

The Many Faces of T

T is often a difficult sound to grasp for non-native speakers of English, and it isn’t because the sound is hard to pronounce. Instead, it is because what we think of as the “T sound” is actually composed of several different sounds, and pronouncing the T correctly requires an understanding of the rules surrounding which version to use in a given word.

Refining the Art of Small Talk

Refining the Art of Small Talk

Small talk is used to fill the uncomfortable and even unbearable silence we feel amidst others. We may not delight in it but most of us tolerate engaging in small talk as a part of socializing, mostly with strangers or acquaintances. One of our Speech Language Pathologists gives advice on how to become better at small talk.